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Frequently Asked Questions

Q(1): What are the check-in and check-out times?
A(1): Check-in starts at 2:00 PM, and check-out is until 12:00 PM.
Q(2): What is the policy for early check-in?
A(2): Early check-in is available for an additional fee as follows:
  • Check-in before 7:00 AM: Full day’s charge.
  • Check-in between 7:00 AM and 2:00 PM: Half day’s charge (breakfast not included).
Early check-in is subject to availability. Please contact us in advance for confirmation:
Q(3): What is the policy for late check-out?
A(3): Late check-out is available for an additional fee as follows:
  • Check-out between 12:00 PM and 6:00 PM: Half day’s charge.
  • Check-out after 6:00 PM: Full day’s charge.
Late check-out is subject to availability. Please contact us in advance:
Note: Guests can relax at the DIA Lounge (B1 floor) after check-out until 11:00 PM at no charge.
Q(4): Is access to the public bath available after check-out?
A(4): Yes, guests can enjoy complimentary access to the sauna-equipped public bath until the evening of their check-out day.
Q(5): From when are cancellation charges applicable?
A(5): Cancellation fees apply as follows:
  • Within 48 hours before the check-in time (2:00 PM): One night’s charge.
  • No-show: One night’s charge.
For same-day cancellations or modifications, please contact us directly.
Example: For a booking on June 10, cancellation is free until 2:00 PM on June 8.
Q(6): Is breakfast included in the room rate?
A(6): Yes, breakfast is included in the room rate.
Q(7): Can I request a smoking or non-smoking room?
A(7): Yes, you can specify your preference during the booking process.
Q(8): Do you offer VIP rooms? Can I arrange a site visit?
A(8): VIP rooms are available. Please contact us in advance to arrange a site visit:
Q(9): Can I store my luggage before check-in or after check-out?
A(9): Yes, luggage storage is available at the front desk. Please let us know your requirements.
Q(10): Can you receive packages on my behalf during my absence?
A(10): Yes, we can receive packages for you. They will be safely stored at the front desk.
Q(11): Do you offer airport transfers?
A(11): Yes, airport transfers to and from Delhi Airport are available for INR 1,850 (plus tax) per vehicle, per trip.
When booking, please provide your flight details and arrival/departure times.
Q(12): Is room service available?
A(12): Yes, room service is available from 11:30 AM to 7:00 AM.
For orders, please dial ext. 2044. Payment options include cash, credit card, or room charge.
Note: A late-night menu is available for orders after 11:00 PM.
Q(13): What amenities are provided in the rooms?
A(13): Our rooms are equipped with:
  • Living Area: Air purifier, bidet*, Wi-Fi, work desk, safe, mineral water, electric kettle, tea/coffee, telephone (with international dialing), smart TV, minibar.
  • Bathroom: Hair dryer, hand shower, towels, bathrobe, comb, soap, shampoo, shaving kit, dental kit, shower cap.
*Bidet is a TOTO trademark. Some amenities may vary by room type (e.g., kitchen, bathtub, microwave, toaster, iron).
Q(14): How can I use the laundry service?
A(14): Place your laundry in the provided bag with the completed list and leave it outside your room by 9:30 AM. Laundry collected by 10:00 AM will be returned to your room by 7:00 PM.
Note: DIA Business Pack (INR 500/day plus tax) allows up to 10 items daily, including ironing. Dry cleaning is charged separately.
Q(15): Can I print documents at the hotel?
A(15): Yes, A4 black-and-white printing is available at the front desk. Up to 5 pages are free of charge.
Q(16): Do you have Japanese-speaking staff?
A(16): Yes, our Japanese Concierge Desk on the first floor is staffed by Japanese-speaking personnel.
Q(17): Can I exchange foreign currency?
A(17): Currency exchange services are available at the front desk.
Note: Rates are displayed at the counter. We do not exchange INR for foreign currencies, and post-checkout exchanges are not available.
Q(18): Which credit cards are accepted?
A(18): We accept VISA, MasterCard, American Express, and JCB.
Q(19): Can I pay in Japanese Yen or US Dollars?
A(19): As per Reserve Bank of India regulations, payments must be made in Indian Rupees.
Q(20): Are corporate discounts available?
A(20): Yes, corporate discounts are offered. Please contact us for more details:
Q(21): How do I connect to Wi-Fi?
A(21): Wi-Fi credentials are provided at check-in. Select the SSID “Diapark” and enter the password to connect. Each code supports up to 2 devices.
Q(22): What type of power outlets are used in India?
A(22): India primarily uses B3, BF, B, and C type outlets. Guest rooms have B3 type outlets.
Q(23): Are power adapter plugs available for loan?
A(23): Yes, power adapters are available at the front desk, subject to availability.
Q(24): The TV is not turning on. What should I do?
A(24): TVs may take a moment to power on. If the issue persists, please contact the front desk.
Q(25): Can I watch Japanese TV programs?
A(25): Yes, “NHK World” and “NHK World Premium” channels are available in guest rooms.
Q(26): Can I make external or international calls from my room?
A(26): Yes, you can make calls as follows:
  • Gurgaon local calls: Prefix “0”
  • Other Indian cities: Prefix “00”
  • International calls: Prefix “000”
Q(27): Can I send or receive faxes at the hotel?
A(27): Unfortunately, we do not provide fax services.
Q(28): Can I purchase cigarettes at the hotel?
A(28): No, we do not sell cigarettes.
Q(29): Can I send packages to the hotel before my arrival?
A(29): Yes, please inform us of the recipient’s name, package contents, and expected delivery date in advance. For larger packages, consult us beforehand.
Q(30): What should I do if I lock my room key inside the room?
A(30): Contact the front desk for a replacement key. After unlocking, please return the old key.
Q(31): Can two people share a room?
A(31): Yes, with an additional charge of INR 2,000 (plus tax) per person.
Q(32): Can I stay with children?
A(32): Yes, children under 12 years can stay free of charge. For children 12 years and older, an additional INR 2,000 (plus tax) per person applies.
Q(33): Can I request an extra bed?
A(33): Extra beds are available free of charge in Executive Rooms. Availability may vary by season; please confirm in advance:
Q(34): Can I ship packages from the hotel?
A(34): Yes, shipping services are available. Charges vary based on weight and distance. Please inquire at the front desk.
Q(35): Can I modify or cancel a booking made on the website via phone or email?
A(35): No, changes or cancellations for website bookings must be made directly on the website.
Q(1): Is there a long-term stay discount?
A(1): Yes, we offer long-term stay plans. For more details, please contact us:
Q(2): What is the minimum duration to qualify for the long-term stay plan rates?
A(2): The minimum duration is 30 days.
Q(3): Can I schedule a room viewing?
A(3): Yes, room viewings can be arranged. Please contact us in advance to schedule:
Q(4): Can I keep pets such as dogs or cats?
A(4): Pets, including dogs and cats, are not allowed on hotel premises.
Q(5): Do the rooms have balconies?
A(5): No, there are no rooms with balconies, nor are there shared balcony areas.
Q(6): Can I change the interior design or wallpaper of the room?
A(6): Modifications to the interior design or wallpaper are not permitted.
Q(7): Are there insect screens on the windows?
A(7): No, the rooms are not equipped with insect screens.
Q(8): Is parking available?
A(8): Yes, parking is available for one vehicle per room, free of charge. Please register at the front desk.
Q(9): Is maid service available?
A(9): Daily cleaning services, including bed-making and linen replacement, are provided. However, dedicated maid services such as private chefs or babysitters are not available.
Q(1): What are the breakfast timings?
A(1): Breakfast is served at the 1st-floor café and restaurant “Honey” during the following hours:
  • Monday to Saturday: 6:30 AM to 10:00 AM (last order at 9:30 AM)
  • Sunday: 7:00 AM to 10:30 AM (last order at 10:00 AM)
Q(2): Can I have breakfast at the hotel without staying there?
A(2): Yes, non-residents can enjoy breakfast at the hotel for INR 900 per person (excluding taxes). Please inform the restaurant staff upon your arrival.
Q(3): What are the restaurant operating hours?
A(3):
  • 1st Floor – Café & Restaurant “Honey”:
    • Lunch: 12:00 PM to 3:30 PM (last order at 3:00 PM)
    • Dinner: 6:00 PM to 10:30 PM (last order at 10:00 PM)
  • 2nd Floor – Japanese Restaurant “Raifu” and “Raifu Tei”:
    • Lunch: 12:00 PM to 2:30 PM (last order at 2:00 PM)
    • Dinner: 6:00 PM to 10:30 PM (last order at 10:00 PM)
Q(4): Is room service available?
A(4): Yes, room service is available between 11:30 AM and 7:00 AM. To place an order, please dial extension 2044.
  • Payment options include cash, credit card, or room charge.
  • For orders after 11:00 PM, a light meal menu is provided.
Q(5): Can I reserve bread or boxed meals for purchase?
A(5): Yes, reservations can be made. The available items vary by season, so please contact us for details:
  • TEL: +91-99994-77551 (English)
Q(6): Can I buy drinks within the hotel?
A(6): Drinks are available for purchase at the B2-level reception area for the baths.
  • Mini-Bar Hours:
    • Monday to Friday: 3:00 PM to 12:00 AM
    • Saturday & Sunday: 11:00 AM to 12:00 AM
Q(7): Does the restaurant have private dining rooms?
A(7): Yes, private dining rooms are available at the 2nd-floor restaurant “Raifu Tei”. Reservations can be made via:
  • TEL: +91-99994-77551 (English)
Q(8): What credit cards are accepted at the hotel?
A(8): The hotel accepts VISA, MasterCard, American Express, and JCB cards.
Q(9): Can I buy cigarettes at the hotel?
A(9): Unfortunately, cigarettes are not sold within the hotel premises.
Q(1): What facilities are available for non-residents?
A(1): The following facilities are available for non-residents at an additional charge:
  • Sauna with large bathhouse
  • Fitness gym
  • Golf simulator
  • Banquet halls
  • Restaurants
  • Spa
  • Souvenir shop
  • Golf shop
Q(2): What are the operating hours for the B2 bathhouse?
A(2): Open year-round: 6:00 AM – 11:00 PM
  • Last entry:
    • Residents: 10:30 PM
    • Non-residents: 9:00 PM
  • Fees for non-residents:
    • Adults: INR 700 (inclusive of tax)
    • Under 20 years: INR 350 (inclusive of tax)
    • Under 12 years: Free
  • Towels, shampoo, conditioner, body soap, and hair dryers are provided.
Q(3): What are the restaurant operating hours?
A(3):
  • 1st Floor – Café & Restaurant “Honey”:
    • Lunch: 12:00 PM – 3:30 PM (last order: 3:00 PM)
    • Dinner: 6:00 PM – 10:30 PM (last order: 10:00 PM)
  • 2nd Floor – Japanese Restaurant “Raifu” & “Raifu Tei”:
    • Lunch: 12:00 PM – 2:30 PM (last order: 2:00 PM)
    • Dinner: 6:00 PM – 10:30 PM (last order: 10:00 PM)
Q(4): Are there private dining rooms in the restaurants?
A(4): Yes, private dining rooms are available at the 2nd-floor restaurant “Raifu Tei.”
  • For reservations:
    • TEL: +91-99994-77551 (English)
Q(5): How can I reserve a banquet hall?
A(5): Please contact us to inquire about banquet hall reservations:
Q(6): What are the operating hours for the B2 fitness gym?
A(6): Open 24 hours, year-round.
  • Fees for non-residents: INR 350 per person (excluding tax).
Q(7): What type of training machines are available in the gym?
A(7): The gym is equipped with a variety of machines catering to different training needs.
  • For detailed information, please contact:
    • TEL: +91-124-4604600, extensions 2016/2017 (English)
Q(8): What are the operating hours for the 1st-floor swimming pool?
A(8): Open year-round: 7:00 AM – 8:00 PM
  • Note: The swimming pool is exclusive to residents.
Q(9): What are the operating hours for the 1st-floor souvenir shop “Frangipani”?
A(9): Open year-round: 12:00 PM – 8:00 PM
Q(10): Is there information or rental services for nearby golf courses?
A(10): Yes, the front desk provides brochures for nearby golf courses and rental golf clubs.
  • Note: Limited availability for rental clubs.
Q(11): What are the operating hours for the B2 spa “Hasu no Shizuku”?
A(11):
  • Tuesday to Friday: 11:00 AM – 9:00 PM
  • Saturday & Sunday: 10:00 AM – 8:00 PM
  • Closed: Mondays
  • For inquiries:
    • TEL: +91-99711-12421 (English/Japanese)
Q(12): What are the details for the B2 golf simulator?
A(12):
  • Fee: INR 1,600 per 90 minutes (excluding tax)
  • Operating hours: 7:30 AM – 10:00 PM, year-round
  • For reservations:
Q(13): How can I book a taxi?
A(13): Apart from airport transfers for residents, the hotel’s travel desk, “Sakura Holiday,” handles taxi bookings.
  • Operating hours: 7:30 AM – 9:30 PM, year-round
  • For bookings:
Q(14): Is free Wi-Fi available?
A(14): Yes, free Wi-Fi is available in common areas with a usage time limit. Please contact the front desk for access.
Q(15): Are there smoking areas in the hotel?
A(15): Smoking is not permitted inside the hotel. Guests may use the designated outdoor smoking area near the entrance.
Q(16): Does the hotel organize recreational activities or events?
A(16): Yes, the hotel hosts regular events, such as festivals.
Q(17): Is there an ATM in the hotel?
A(17): No, the hotel does not have an ATM. However, an HDFC Bank ATM is within a 5-minute walk from the hotel.
Q(18): Does the hotel have a coin laundry?
A(18): No, the hotel does not have coin laundry facilities.
Q(19): How far is the hotel from the airport?
A(19): The hotel is approximately 25 km from Delhi Airport, which is about a 50-minute drive by car.
Q(20): Are there shopping areas near the hotel?
A(20): Yes, several shopping areas are within a 20-minute drive:
  • Ambience Mall (large mall/clothing)
  • South Point Mall (groceries and daily goods)
  • Spencer’s (supermarket/groceries and daily goods)
  • Cross Point Mall (restaurants and general stores)
  • Modern Bazaar (supermarket/groceries and daily goods)
  • Galleria Market (marketplace).
Q(1): What safety measures does the hotel have in place?
A(1): The hotel maintains 24-hour security with stationed guards to ensure the safety and well-being of all guests.
Q(2): Are there any pest control measures?
A(2): Yes, regular pest control measures are undertaken, including scheduled pesticide treatments to maintain a clean and safe environment.
Q(3): What measures are in place to prevent the spread of COVID-19?
A(3): The hotel has implemented a comprehensive COVID-19 response protocol, ensuring staff training and maintaining an adequate supply of protective equipment. In the event of an infection, the hotel is committed to:
  • Following the established response procedures.
  • Ensuring prompt and accurate communication regarding confirmed cases.
    (As of July 2022)
Q(4): What happens if I test positive for COVID-19 during my stay?
A(4): The hotel offers dedicated services to support guests in case of a COVID-19 diagnosis:
  • For mild cases:
    • In-room isolation assistance.
    • Contactless room service delivery.
    • In-room testing support.
    • Rental of health monitoring equipment.
  • For severe cases:
    • Diagnosis and treatment at Fortis Hospital with assistance from the Japanese Help Desk.
Q(5): What should I do if I fall ill during my stay?
A(5): Guests are advised to contact the Japanese Help Desk on the first floor for assistance. Operated by Prestige International, the desk supports diagnosis and treatment at Fortis Hospital with the help of medical interpreters.

Telephone and E-mail Inquiries

Inquiries Regarding Your Stay

If you plan to stay for 30 or more consecutive nights, please contact the address below in advance.
reservations@parkpremierhotels.com

Accomodation

Front Desk
+91-124-4604600
English Support: 24/7/365
Japan Concierge
+91-124-4566700
Japanese Support:
Monday–Friday: 07:30–17:00 (India Time)
Saturday & Sunday: Closed

サービスアパート「DIA PARK RESIDENCES」

Apartment
Sales Desk
+91-124-4604668
asm1@parkpremierhotels.com
English support available from 09:00 to 17:00 (India Time).

For inquiries about pick-up and drop-off services

Transfer Car
SAKURA HOLIDAY (トラベルデスク)
+91-124-4604644
asm1@parkpremierhotels.com
English Support: 24/7 (365 days)
This is the emergency contact for airport-related inquiries.

Indian Handicraft Gift Shop "Frangipani"

Gift Shop
+91-99588-73151
mail@frangipani-india.com
Japanese Support: 12:00 PM – 8:00 PM (IST)

Inquiries Regarding Restaurant & Banquet

Restaurant & Banquet
+91-124-4604618
fnb@parkpremierhotels.com
Japanese Support: 12:00–21:00 (India Time)

Japanese Restaurant "Raifu" / "Raifutei"

Raifu & Raifu-tei
+91-124-4604618
English Support: 12:00 PM – 2:30 PM (IST)
English Support: 6:00 PM – 10:30 PM (IST)

Cafe & Restaurant

Cafe Honey
+91-124-4566744
English Support: 6:30 AM – 10:30 PM (IST)

室内ゴルフ「DIA GOLF WELLNESS CLUB」

Golf Simulator
+91-124-4602036
golf@parkpremierhotels.com
English Support: 7:30 AM – 10:00 PM (IST)

For inquiries about wellness facilities

Ofuro & Sauna, Fitness Gym, Pool
Wellness Desk
+91-124-4604600
English Support: 6:00 AM – 11:00 PM (IST)

Wellness Center & Spa "Hasu no Shizuku"

Spa
+91-124-4604677
Japanese Support
Tuesday to Friday: 10:30 AM – 9:00 PM (IST)
Saturday & Sunday: 9:30 AM – 8:00 PM (IST)
Monday: Closed

Web inquiries

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